Program Manager

Job Summary:

The Program Manager will oversee and coordinate multiple consulting projects within the manufacturing sector.  This role involves managing project teams, ensuring the delivery of high-quality consulting services, and fostering strong client relationships. The ideal candidate will have a deep understanding of manufacturing processes, exceptional organizational skills, and the ability to lead cross-functional teams.  The Program Manager works closely with project managers, team members, and senior leadership to deliver projects on time, within scope, and within budget. The ideal candidate will be a dynamic leader who can effectively operate both within a team environment and independently, acting as the CEO and champion of assigned projects and customers.

Key Responsibilities:

1. Project Management:
   • Lead the planning, execution, and delivery of consulting projects from inception to completion
   • Develop project plans, timelines, and budgets; monitor progress and adjust as necessary
   • Ensure projects are delivered on time, within scope, and within budget
   • Identify opportunities for process improvements within client operations and develop actionable recommendations
   • Implement best practices and innovative solutions to enhance manufacturing efficiency
   • Expose Client to additional DSI functions (Simulation, Scanning, IE, Controls, etc.) that would support project goals while increasing service opportunities
   • Report project progress to DSI Leadership
2. Client Relationship Management:
   • Serve as the primary point of contact for clients, understanding their needs and ensuring their satisfaction
   • Conduct regular meetings with clients to provide updates and gather feedback
   • Address and resolve any issues or concerns that arise during the project lifecycle
   • Manage client expectations against as-sold SOW
   • Engage proactively and strategically with clients to build lasting relationships aimed at fostering future opportunities
3. Team Leadership:
   • Manage and mentor project teams, providing guidance and support to achieve project goals
   • Coordinate the efforts of team members and ensure effective communication among all stakeholders
   • Foster a collaborative and productive team environment

Qualifications:

• Bachelor’s degree in Engineering, Business, or a related field, or equivalent business experience
• Minimum of 5 years of experience in program or project management, preferably in a manufacturing or consulting environment
• Strong understanding of manufacturing processes, Lean, Six Sigma, and continuous improvement methodologies
• Proven track record of successfully managing complex projects and leading cross-functional teams
• Excellent communication, negotiation, and interpersonal skills
• Strong analytical and problem-solving abilities with the ability to read and understand technical drawings and plant layouts
• Proficiency in project management software and tools (MS Project or equivalent)
• Ability to adapt to the company’s specific ERP (Enterprise Resource Planning) system
• Travel within North America should be expected (10% – 20%)
• Desired, but not required: PMP or similar project management certification and supply chain certification(s): CSCP or CPIM or CLTD

Desired Skills:

• Ability to work and excel in a fast-paced, dynamic environment
• Skilled in communicating effectively with all levels of the customer organization (from the shop floor to c-suite executive leadership)
• Strong analytical and strategic thinking skills
• Ability to manage multiple projects simultaneously and adapt to changing priorities
• Experience in managing budgets and financial reporting
• Strong inherent drive to achieve goals and deliverables
• A background and/or knowledge in material handling, warehousing, distribution, e-commerce, and training centers will be advantageous for the position